I had ordered this string art around Christmas for my grandmother and there was an issue with delivery and it never arrived. I e-mailed the customer support e-mail address and within a few hours a new one was being shipped to me, no questions asked! This was the best customer service I've ever received, it was quick and easy to get my item replaced and my grandmother loved doing the project! 10/10 would recommend purchasing a craft from DIY Bar!
Thank you so much for the kind words, and we're glad your grandma enjoyed her project!